Returns & Exchanges
We’re not satisfied if you're not 100% satisfied with the items you received.
We gladly accept returns within 30 days of receipt for most items in new
1. Please contact Customer Service by submitting a ticket on our website,
indicating the item(s) you would like to return and the reason. We will
get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the
item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive
your package. We’ll issue a refund to your SHEIN wallet if we are not otherwise
informed to refund to your payment account in advance. Wallet balances
can be used on your next purchase or be withdrawn to your original form
of payment. Once your refund has been issued, you will receive a confirmation
1. You have 30 days to decide if an item is right for you, if not, please
notify us for a return.
2. The following items cannot be returned or exchanged: bodysuits, lingerie
& sleepwear, swimwear, jewelry, and accessories (except scarves, bags,
and mermaid blankets).
3. Items returned must be in their unused condition with the original
packing. We do not accept any returned item that has been worn, damaged,
washed, or altered in any way.
4. We do not accept return items that were sent back without checking
with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned
to us. The returns will be made at your own cost.
The original shipping fee and insurance are non-refundable.
If you wish to return the items to the nearest return address, please
submit a ticket in your account, our customer service representative will
get back to you within 24 hours.
Please do not send your return to the address on your package. That is
not our return address and will affect the processing of your return.